Shipping Policy
Legal Disclaimer
The information and explanations provided on this page are for general and non-specific purposes only regarding how to draft your own Shipping Policy documents. You should not rely on this article as legal advice or recommendations on what you should actually do, as we cannot know in advance what specific shipping policies you wish to establish between your company and your customers and visitors. We recommend that you seek legal advice if you need help understanding and creating your own Shipping Policy.
Shipping Policy - Basics
That said, a Shipping Policy is a legally binding document designed to stipulate the legal relationship between you and your customers. It is the legal framework for presenting your obligations to your customers, but also for clarifying different situations that may arise and what will happen in each of these cases.
A Shipping Policy is a good practice and helps both yours and your customers. Your customers can benefit from being informed about what to expect from your service. You can benefit because people may be more likely to buy if you have a clear Shipping Policy, since there will be no questions about shipping times or processes.
What to include in the Shipping Policy
In general terms, the Shipping Policy usually regulates the following issues: order processing time; shipping costs; different domestic and international shipping solutions; possible service interruptions; and much more.